Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
We troubleshoot critical errors, white screens, wp-admin access, plugin/theme conflicts, database issues, malware and performance problems without rebuilding your existing site.
We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.
From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.
We trace “There has been a critical error” to PHP fatal errors, plugins/themes and version compatibility.
When errors are hidden, we use logs to identify the real exception or fatal error.
We distinguish PHP-FPM, web server, memory, timeout and application-level failures.
We inspect login loops, cookies, security plugins, redirects, permissions and database state.
We isolate update conflicts with safe disabling, version checks and rollback when appropriate.
We check DB_HOST, credentials, grants, damaged tables and excessive query load.
We repair rewrite rules, permalinks, .htaccess/Nginx routing and conflicting routes.
We trace form, order or password emails through SMTP, DNS and application logs.
We reconcile HTTPS, Cloudflare, reverse proxy and WordPress site URL settings.
We remove web shells, malicious PHP/JS, SEO spam pages and unauthorized admin accounts, then close the entry point.
We measure TTFB, PHP, MySQL, autoload, cache, images and plugin overhead to locate the bottleneck.
We compare core, PHP, theme and plugin versions and apply a safe rollback or compatibility fix.
Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.
We use WP_DEBUG_LOG in a controlled way and do not expose debug output to live visitors.
We isolate the exact component where the failure starts.
We check PHP version, extensions, memory_limit, execution time and PHP-FPM/LiteSpeed behavior.
We review slow queries, large options/autoload rows, damaged tables and connection limits.
We test page cache, object cache, Redis, OPcache and Cloudflare for stale or incorrect responses.
We inspect core files, recently changed PHP files, admin users and suspicious scheduled tasks.
Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.
Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.
We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.
We explain the planned fix, risks and any necessary third-party cost before making the change.
We work with a backup/rollback plan and test critical pages and essential workflows after the fix.
For standard troubleshooting, payment is collected after we verify the resolution together.
Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.
Open a Support TicketYes. We first inspect the error and logs, then work on the existing installation with temporary panel/FTP/SSH access if needed.
For standard troubleshooting, we agree the scope first and collect service payment after the fix is verified. Paid licenses or third-party costs are approved in advance.
Usually no. Our priority is to preserve the current site and repair the root cause. A rebuild is suggested only when necessary and approved.
We use an appropriate backup/rollback plan before intervention and verify the current backup situation first.
Deleting malicious files alone is not enough. We also inspect the entry point, vulnerable components, passwords and unauthorized accounts.
No. Eka Sunucu provides independent technical support and is not the official support team of WordPress.org or Automattic.
Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.
Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.
Turkey (Turkish)
Germany (German)
Worldwide (English)
