Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
We troubleshoot cart/checkout, failed payments, order statuses, stock, shipping, tax, coupons, email, webhooks, critical errors and performance while preserving the live sales flow.
We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.
From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.
We inspect AJAX, JavaScript errors, block/shortcode structure, cache and extension conflicts.
We correlate gateway logs, webhooks/callbacks, SSL, API keys and order notes.
We match the provider transaction with WooCommerce orders and inspect webhook/timeout behavior.
We trace payment return, cron/Action Scheduler, webhooks and status mapping.
We analyze repeated callbacks, user retries and idempotency behavior.
We inspect variations, backorders, reservations and stock changes by order status.
We review zones, classes, addresses, tax rates, extensions and checkout caching.
We check usage limits, product/category rules, basket minimums and extension conflicts.
We trace WooCommerce mail settings, SMTP, cron and mail logs.
We use WooCommerce fatal-error logs, PHP and plugin/theme stack traces.
We compare template overrides and WooCommerce/PHP/theme/plugin compatibility.
We measure cart fragments, Action Scheduler, autoload, sessions, MySQL and cache.
Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.
We inspect fatal-error logs, gateway logs and the exact incident timeframe.
We match order notes with the provider transaction ID.
We test whether provider events reach the site and what HTTP response is returned.
We inspect failed/pending background jobs affecting orders, stock and email.
We compare theme WooCommerce overrides against current template versions.
We inspect Network, Console, AJAX and REST requests for client/server failures.
Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.
Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.
We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.
We explain the planned fix, risks and any necessary third-party cost before making the change.
We work with a backup/rollback plan and test critical pages and essential workflows after the fix.
For standard troubleshooting, payment is collected after we verify the resolution together.
Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.
Open a Support TicketUsually yes. We correlate the provider transaction, WooCommerce order notes and webhook logs to find where the flow broke.
For risky payment scenarios we prefer staging/test mode. If live testing is required, we use an approved low-risk scenario.
We can diagnose store rules, address/zone matching and extensions. We do not provide tax or accounting advice.
For standard troubleshooting we agree the scope first and collect service payment after the fix is verified.
Yes. We measure database, Action Scheduler, autoload, cache, images and PHP, then address the actual bottleneck.
No. Eka Sunucu provides independent technical support and is not the official WooCommerce/Automattic support team.
Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.
Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.
Turkey (Turkish)
Germany (German)
Worldwide (English)
