Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
We troubleshoot 500 errors, blank pages, admin access, OCMOD/vQmod conflicts, payment and order issues, SEO URLs, email, extension compatibility and performance.
We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.
From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.
We use system/storage/logs, PHP fatal errors and extension conflicts to find the real cause.
We check admin routes, sessions, cookies, permissions, config.php and security rules.
We review Extensions > Modifications refresh, modification cache and XML conflicts.
We isolate modules modifying the same files and extensions incompatible with the PHP version.
We inspect gateway callbacks, order status, keys/secrets, SSL, webhooks/IP and logs.
We trace checkout, payment return, order history and cron/event processing.
We repair .htaccess, rewrite, seo_url records, store URL settings and route conflicts.
We test SMTP host/port/TLS, mail engine, DNS and outbound server restrictions.
We fix permissions, upload limits, MIME checks, image cache and storage paths.
We verify theme/extension compatibility and apply a suitable patch or rollback.
We inspect suspicious controllers/models, web shells, modified entry files and admin users.
We measure MySQL queries, catalog load, cache, image resizing, theme and extension overhead.
Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.
We correlate entries under system/storage/logs with the time of failure.
We verify config.php, admin/config.php, DIR_STORAGE and URL/path consistency.
We inspect OCMOD/vQmod output and conflicting modification rules.
We trace gateway return URLs, order status transitions and payment logs.
We measure product, category, option, filter and index query load.
We check PHP version, loaders/extensions, web server and cache behavior.
Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.
Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.
We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.
We explain the planned fix, risks and any necessary third-party cost before making the change.
We work with a backup/rollback plan and test critical pages and essential workflows after the fix.
For standard troubleshooting, payment is collected after we verify the resolution together.
Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.
Open a Support TicketYes. We inspect the error log and recent changes first, without randomly deleting themes or extensions.
Often yes, through the modification cache and related XML change. We verify backups before intervention.
We can inspect callbacks, order statuses, API keys, SSL and logs. Provider-side account approvals/limits remain under the payment provider's control.
For standard troubleshooting, we agree the scope first and collect service payment after the resolution is verified.
Version upgrades can be a separate scope. We do not upgrade a live store without checking theme/extension and database migration compatibility.
No. Eka Sunucu provides independent technical support and is not OpenCart's official support team.
Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.
Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.
Turkey (Turkish)
Germany (German)
Worldwide (English)
