Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
We troubleshoot extensions/templates, upgrades, database, SEF URLs, cache, email, permissions, malware and performance using error evidence.
We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.
From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.
We use Error Reporting plus server/PHP logs to find the real stack trace or fatal error.
We inspect sessions, cookies, admin template, security extensions, redirects and permissions.
We check extension version, namespaces/autoload, PHP/Joomla compatibility and plugin order.
We inspect overrides, module positions, assets, cache and framework compatibility.
We verify core files, database schema, PHP requirements and extension compatibility.
We inspect configuration.php DB settings, connections, table prefix, schema and queries.
We repair rewrite, .htaccess, router/menu items and base URL behavior.
We safely clear Joomla cache, page-cache plugins, CDN and opcode cache.
We test SMTP/Sendmail/PHP Mail, TLS, DNS and server logs.
We check owner/group, tmp/log paths, media limits and PHP permissions.
We inspect malicious PHP, backdoors, suspicious plugins/templates and unauthorized users.
We measure database queries, modules/plugins, cache, template assets and server resources.
Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.
When Administrator is available, controlled debug/error reporting is used; otherwise temporary configuration.php diagnostics may be possible.
Web server/PHP errors are correlated with the Joomla request time.
System plugin order and recently updated extensions are isolated.
Core schema and extension-table inconsistencies are checked.
Menu routes, .htaccess and web-server rewrite behavior are tested.
Core integrity, Super User accounts, recently changed PHP files and sessions are reviewed.
Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.
Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.
We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.
We explain the planned fix, risks and any necessary third-party cost before making the change.
We work with a backup/rollback plan and test critical pages and essential workflows after the fix.
For standard troubleshooting, payment is collected after we verify the resolution together.
Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.
Open a Support TicketTemporary configuration.php error reporting/debug and server logs can be used where appropriate, then restored to secure production settings.
If a suitable backup exists and database changes permit, rollback may be possible. We assess pre/post-update state first.
Yes. We also inspect the entry point, users, extensions and passwords instead of deleting only infected files.
For standard troubleshooting, we proceed after scope approval and collect payment after the resolution is verified.
Upgrades can be a separate project. We do not upgrade live without analyzing template/extension/PHP compatibility and migration path.
No. Eka Sunucu provides independent technical support and is not the official support team of the Joomla project.
Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.
Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.
Turkey (Turkish)
Germany (German)
Worldwide (English)
