Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
We support Back Office access, module updates, theme compatibility, payments/orders, friendly URLs, cache, images, upgrades and performance with controlled troubleshooting.
We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.
From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.
We combine debug mode, server logs and PrestaShop logs to identify the exception.
We inspect admin URL, sessions/cookies, cache, module overrides and permissions.
We check module version, overrides, container/cache and PHP compatibility.
We isolate template overrides, asset cache, theme version and hook conflicts.
We inspect callbacks/webhooks, API keys, SSL, currency/order state and module logs.
We trace payment return, order states, cron and module events.
We repair rewrite rules, shop URL, routes and language/store URL generation.
We safely clear var/cache, template cache, CDN and opcode cache where appropriate.
We check permissions, image regeneration, formats, upload limits and disk space.
We compare core, theme, module and PHP requirements and plan a safe migration.
We inspect core/override/module changes, web shells and admin accounts.
We measure profiler/logs, MySQL, cache, module hooks, images and PHP resources.
Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.
We use controlled temporary debug to capture stack traces without leaving verbose errors exposed.
We inspect stale/broken production cache after updates or deployments.
Module overrides and hooks changing core behavior are isolated.
Gateway logs are matched with PrestaShop order-state transitions.
PHP version/extensions, memory, timeout, Apache/Nginx and permissions are checked.
We measure slow queries, large tables, indexes and abnormal record load.
Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.
Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.
We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.
We explain the planned fix, risks and any necessary third-party cost before making the change.
We work with a backup/rollback plan and test critical pages and essential workflows after the fix.
For standard troubleshooting, payment is collected after we verify the resolution together.
Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.
Open a Support TicketIt can be used briefly for controlled diagnosis; we do not leave detailed stack traces exposed to live visitors.
If backups and versions allow it, often yes. We first assess database and file changes.
We compare callbacks/webhooks, API responses, PrestaShop order states and module logs.
For standard troubleshooting, we agree the scope, fix and verify the issue, then collect service payment.
Yes, but upgrades can be a separate project. We do not blindly upgrade a live store without compatibility and rollback planning.
No. Eka Sunucu provides independent technical support and is not the official support team of PrestaShop SA.
Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.
Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.
Turkey (Turkish)
Germany (German)
Worldwide (English)
