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Location Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
REMOTE TECHNICAL SUPPORT

If your site is slow, let us measure the real bottleneck instead of installing random cache plugins.

We measure TTFB, LCP, INP, CLS, PHP/MySQL, caching, images, fonts, CSS/JS, third-party scripts and server resources while preserving the current design and functionality.

Let us fix the issue first; payment follows after the solution is verified

We first review the issue and scope, explain the planned work clearly, and proceed after your approval. We then test the site together. For standard troubleshooting services, payment is collected after the fix is verified. Any paid license, theme, extension or third-party service cost is presented for approval before it is incurred.

Fast Initial Review
Remote Intervention
Backup & Rollback Plan
Secure Access
COMMON PROBLEMS

What can we help you fix?

From error messages and slow pages to update conflicts and security incidents, we first identify the root cause and then apply a durable, verifiable fix.

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01

High TTFB

We separate application bootstrap, PHP workers, MySQL, external APIs, DNS/CDN and server response time.

02

Slow LCP

We optimize hero images, preload, render-blocking CSS, fonts and caching.

03

Poor INP

We reduce long JavaScript tasks, third-party scripts and main-thread pressure.

04

CLS / layout shifts

We fix image dimensions, font swap, ads/iframes and reserved dynamic space.

05

Slow WordPress

We measure plugins, autoload, cron, object cache, PHP and database load.

06

Slow WooCommerce checkout

We inspect sessions, cart fragments, Action Scheduler, AJAX, product/variation queries and cache exclusions.

07

Slow OpenCart catalog

We analyze catalog queries, indexes, filters, image resizing, extensions and cache.

08

MySQL high CPU

We inspect slow queries, indexes, buffers/cache, connections and oversized queries.

09

Heavy images

We optimize WebP/AVIF suitability, responsive sizes, lazy loading and oversized assets.

10

Heavy CSS / JS

We analyze critical loading order, unused assets, minification/defer and theme/plugin files.

11

Server limits

We evaluate PHP-FPM/LSAPI workers, memory, CPU, I/O, OPcache and web-server settings.

12

Cache enabled but still slow

We inspect page/object/browser/CDN cache hit ratios, bypass rules and TTLs.

No matching issue was found.
TECHNICAL DIAGNOSIS

We work from logs and measurements, not guesses

Instead of random restarts or disabling extensions blindly, we correlate logs, version compatibility, database state, server resources and application flow.

Measure first

Field data is preferred when available, with lab tests used comparatively rather than as a single truth.

Server profile

TTFB, CPU, RAM, I/O, PHP workers and MySQL response times are measured separately.

Application profile

Expensive requests, queries, hooks/modules/plugins and external API calls are identified.

Frontend waterfall

HTML, CSS, JS, fonts, images and third-party request order are reviewed.

Cache validation

We verify whether page/object/CDN/browser cache actually produces HITs and respects dynamic-page exclusions.

Verify results

Before/after measurements use the same scenario; no fixed PageSpeed score is guaranteed.

Technical note

Diagnosis is based on official platform documentation, application/server logs and the actual behavior of the current installation.

WORKFLOW

A transparent path from problem to resolution

01

Send the problem

Share the error screen, URL and, if possible, the last change you made via WhatsApp or a support ticket.

02

Initial diagnosis

We isolate whether the issue belongs to the application, database, theme/extension, server or security layer.

03

Scope approval

We explain the planned fix, risks and any necessary third-party cost before making the change.

04

Repair and test

We work with a backup/rollback plan and test critical pages and essential workflows after the fix.

05

Verify and pay

For standard troubleshooting, payment is collected after we verify the resolution together.

SEND THIS FIRST

Share these details for a faster diagnosis

  • Full URL where the problem occurs
  • Error message or screenshot
  • When the problem started
  • The most recent update/change
  • Hosting or server control panel
  • Relevant log timestamp if available

Do not share access credentials in public messages

Never post passwords in comments, forums or public channels. If access is required, create a temporary admin/FTP/SSH account or use the support ticket. Change temporary credentials after the work is completed.

Open a Support Ticket
FREQUENTLY ASKED QUESTIONS

Questions about technical support

01 Do you guarantee PageSpeed 100?

No. A fixed score guarantee is not realistic. We improve measurable bottlenecks and user experience; results vary by device, network, content and third-party scripts.

02 Will the design break?

We aim to preserve the current design. Any optimization requiring visible or functional changes is discussed before implementation.

03 Is a cache plugin enough?

Not always. If the bottleneck is MySQL, PHP workers, images, third-party scripts or application code, caching alone will not fix it.

04 Can Core Web Vitals improve?

We can diagnose and address LCP, INP and CLS causes. Field data can take time to reflect changes.

05 When do I pay?

After scope approval we perform the work and verify changes/measurements with you before service payment.

06 Do you guarantee first place on Google?

No. Speed/page experience are only part of SEO and rankings depend on many signals. We improve technical performance, not promise rankings.

RELATED SERVICES

Move to the right service if the problem is in another layer

Eka Sunucu provides independent technical support. We are not the official support team or an authorized representative of WordPress, WooCommerce, OpenCart, Laravel, PrestaShop or Joomla.

WHATSAPP · PHONE · SUPPORT TICKET

Is your website showing an error? Let us inspect it first.

Send the error message or website address. We will identify the source, explain the fix and verify the result with you after intervention.

WhatsApp Call Ticket
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