Error Description

If you're encountering the following error message while trying to create a new customer account in WISECP:

it means that the maximum number of customer accounts allowed by your WISECP license has been reached.

Why Does This Happen?

This error usually occurs when you are using a Developer License in WISECP. Developer licenses are intended for testing and development purposes, and they come with limitations such as:

• A maximum number of allowed customer accounts (typically 10),

• Limits implemented to prevent misuse and reduce unnecessary server load.

When Does This Error Occur?

• While creating a new customer account,

• During automatic registration via API or module integration,

• When manually creating an account through the admin panel.

How to Fix It

1. Delete Unused Customer Accounts

If you're working in a test environment and have several old or unused customer accounts, you can delete them by:

1. Logging into the Admin Panel,

2. Navigating to Clients > All Clients,

3. Selecting unused customer accounts and clicking Delete.

Once your total customer count is below the limit, you'll be able to create new accounts again.

2. Upgrade to a Full License

If you're preparing for a production launch or need to manage more clients, you should consider purchasing a full (standard or higher) WISECP license:

• Purchase WISECP License

3. Contact WISECP Support

In some special cases, a temporary increase in the account limit might be possible for testing purposes. To request this:

• Open a ticket via the WISECP Support Center,

• Describe your development environment and request a temporary extension.

Summary

This error is common for developers and is part of WISECP’s licensing structure. By following the steps above, you can resolve it quickly and continue your work smoothly.