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• Manage service calls, offers and master assignments in a single panel.
• Record fault detection and repair processes with photo reports.
• Track spare parts, tools and equipment stocks.
• Convert periodic maintenance contracts into automatic service orders.
• Allow customers to monitor service status via dedicated portal.

Eka Technical Maintenance and Repair Service Management Script; It is a comprehensive field service platform for companies providing services in the fields of electrical, mechanical, plumbing, white goods, elevators, generators and industrial equipment.

The entire maintenance and repair process is managed from a single panel, from service call to fault detection, from offer to expert appointment, from spare parts use to collection.

Highlights

1. Customer and branch management

More than one address and branch can be defined for corporate or individual customers. Past service records are displayed on the customer card.

2. Create a service call

Fault requests received via the website, phone or customer portal can be recorded as a service call.

3. Fault detection and offer

The labor, spare parts and additional services determined by the master are converted into bid items. After customer approval, a service order is prepared.

4. Appointment of master and technician

Personnel with electrical, mechanical, plumbing or other specializations can be assigned to the relevant service record.

5. Service checklist system

Fault detection, security check, testing and delivery operations can be carried out through checklists.

6. Photographic proof of service

Photos taken before the malfunction, during the repair and after the operation can be added to the service order.

7. Spare parts stock management

Used parts are associated with the service record and removed from stock. An alert is created for products that reach a critical level.

8. Master bag and embezzlement tracking

Access, maintenance and malfunction records of the tools and equipment delivered to the masters can be tracked.

9. Periodic maintenance contracts

Elevator, generator or industrial machinery maintenance can be planned as weekly, monthly or annual recurring service orders.

10. Service vehicle management

Vehicle maintenance, malfunction and expense records are monitored. Vehicles can be matched with field teams.

11. Customer portal

Customers can view the status of the service call, prepared quotes, and historical maintenance records.

12. Service-based profitability

Actual profit can be calculated by comparing the parts used, labor and transportation expenses with the service income.

Where is this software useful for you?

• In technical service companies
• In electrical and mechanical maintenance services
• In plumbing and white goods services
• In elevator and generator maintenance contracts
• Industrial machinery services
• In companies with many masters and service vehicles
• In businesses with spare parts stock
• Regional technical service customer acquisition

Frequently Asked Questions

Can service calls be tracked?

Yes. Each call is tracked with customer, address, status, master and appointment information.

Can a periodic maintenance order be created?

Yes. Weekly, monthly or yearly recurring service orders can be prepared.

Can parts be automatically dropped from stock?

A stock movement can be created by associating the spare parts used during service with the relevant service order.

Can equipment be debited to masters?

Yes. Tools and equipment given to masters can be tracked with maintenance and malfunction records.

Can the customer see the service status?

Yes. Service and offer status can be viewed via the customer portal.