AI Support System - Professional Customer Support Software

• AI Support System Professional Customer Support Software
• Features List
• 1. ARTIFICIAL INTELLIGENCE (AI) INTEGRATION
• OpenAI GPT4 Turbo integration
• Google Gemini Pro integration
• Anthropic Claude 3 integration
• Azure OpenAI integration
• Ollama (native AI) integration
• Automatic ticket analysis and classification
• AI-based response suggestions
• Creating a smart ticket summary
• Token usage tracking and cost calculation
• Model-based performance reports
• 2. TICKET MANAGEMENT
• Creating unlimited tickets
• Priority levels (Low, Normal, High, Critical)
• Status tracking (Open, Pending, Answered, Resolved, Closed)
• Ticket merge feature
• File attachment support
• Internal notes (for operators only)
• Ticket labeling system
• Ticket history and timeline
• Automatic ticket number creation
• Resource tracking (Web, Email, API, Phone)
• 3. USER MANAGEMENT
• Role-based access control (RBAC)
• 4 Different roles: Super Admin, Admin, Operator, Customer
• User profile management
• Uploading an avatar
• Language selection (Turkish/English)
• Theme selection (Light/Dark mode)
• Session logs
• Last login tracking
• 4. SLA (SERVICE LEVEL AGREEMENTS)
• Priority based SLA rules
• Response time tracking
• Surah Al-Quzum tracking
• SLA violation notifications
• Escalation feature
• SLA violation reports
• 5. MULTITENANT SUPPORT
• Unlimited company creation
• Company based settings management
• Company based user management
• Isolated data structure
• API key management
• Webhook integration
• 6. DEPARTMENT AND CATEGORY MANAGEMENT
• Creating unlimited departments
• Hierarchical category structure
• Category-based SLA definition
• Category-based AI model matching
• Color and icon customization
• 7. KNOWLEDGE BANK
• FAQ (Frequently Asked Questions)
• Document management
• Article management
• Group by categories
• Labeling system
• View counter
• Useful voting system
• AI embedding support
• 8. READY MESSAGE TEMPLATES
• Quick reply templates
• Keyboard shortcuts
• Group by category
• Sorting feature
• CKEditor rich text support
• 9. EMAIL INTEGRATION
• SMTP settings
• Email templates
• Variable support ({{ticket_no}}, {{customer_name}} etc.)
• Automatic notifications:
•   When the ticket is opened
•   When the answer comes
•   When the ticket is resolved
•   In SLA violation
• 10. AUTOMATED RESPONSES
• Keyword based triggering
• Category based trigger
• Out of hours response
• First message reply
• Priority sort
• 11. WORKING HOURS
• Defining day-based working hours
• Holiday management
• Use in SLA calculations
• 12. REPORTS AND STATISTICS
• Dashboard summary view
• Ticket statistics
• Operator performance reports
• AI usage reports
• Satisfaction surveys
• Export feature (Excel, CSV, PDF)
• 13. SATISFACTION SURVEY
• 15 points evaluation
• Write a comment
• Average score calculation
• Detailed reports
• 14. NOTIFICATION SYSTEM
• In-app notifications
• Read/Unread tracking
• Notification types (Info, Success, Warning, Error)
• Link support
• 15. SYSTEM LOGS
• Detailed log records
• Level filtering (Debug, Info, Warning, Error, Critical)
• IP address tracking
• User agent registration
• Additional data in JSON format
• 16. API SUPPORT
• REST API
• API key management
• Rate limiting
• Permission management
• Webhook support
• 17. SECURITY
• PDO Prepared Statements (SQL Injection protection)
• XSS protection
• CSRF protection
• Encrypted API keys
• Session management
• IP based logging
• 18. USER INTERFACE
• Modern and responsive design
• TailwindCSS framework
• Dark/Light theme support
• Mobile compatible
• CKEditor rich text editor
• Flatpickr date picker
• Fancybox image preview
• SweetAlert2 notifications
• Toast messages
• 19. TECHNICAL SPECIFICATIONS
• PHP 7.4+ compatible
• MySQL/MariaDB database
• MVC architectural structure
• Pure PHP (Framework independent)
• UTF8 full support
• Easy installation

DEMO LOGIN INFORMATION

• Admin:** [email protected] / ekayazilim
• Operator:** [email protected] / ekayazilim
• Customer:** [email protected] / ekayazilim