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All Platforms · Account recovery and security

Instagram, Facebook, TikTok, X and YouTube Account Recovery Center

Account compromise, email and phone number changes, platform suspension, security lock, or channel termination are different processes. Please select the event type, preserve evidence, and use only the official platform recovery or appeal process.

Resmî YollarObjection Template
01Separate event type
02Secure email and device
03Use the official way
04Reinstall security
01
Current official routes

All Platforms recovery and appeal links

Instagram Hacked

Hacked Instagram account official central.

Facebook Hacked

Hacked Facebook account official security process.

TikTok Report a Problem

TikTok in-app support route.

X Account Access

X account access and appeal center.

YouTube Hacked Channel

Google account and hacked channel recovery steps.

Platforms can move legacy static forms to the home screen or in-app flow. Only use official help areas.
02
step plan

Account recovery process

01

Determine the event type

Distinguish between takeover, lock, policy suspension, or termination decision.

02

Ensure email and device security

Secure the connected email and old devices.

03

Save the evidence without changing it.

Archive email, screenshot, profile URL, and dates.

04

Select the correct official path.

Use the current login screen, hacked central, or in-app appeal.

05

Prepare a single and consistent description.

Write user name, event date and request clearly.

06

Re-establish security when access is gained.

Verify password, 2FA, session, app, team, and payment access.

03
Live status dictionary

Find the message you see on the screen

10 registration
01kritik

My account was stolen

Contact or profile information was changed without permission.

02kritik

My account has been suspended

The platform applied a policy or security review.

03warning

My account is locked

Identity or security verification is pending

04warning

Email and phone changed

The recovery channels are under someone else's control.

05warning

I cannot access the 2FA code

Verification method for old device or attack.

06kritik

Account closed after a hack

The attacker's activity may have created an infringement.

07warning

Your identity or video selfie is requested.

The platform is verifying the account owner.

08bilgi

My application is under review

The platform is continuing the review process.

09kritik

I received a fake support message

Scammers are asking for information under the guise of recovery.

10bilgi

Account opened

Access has returned, but the attacker may still be logged in.

No matching records found.

04
Application preparation

Information to be collected for account ownership

01

User name and profile/channel URL

02

Previously linked email and phone

03

Your account creation date is approximately

04

Previously logged in device and city

05

Security or closure emails from the platform

06

Date and time screen shots

07

If available, payment, subscription, or ad invoices.

08

Previous reference number and support responses

09

A screenshot of your account before it closes

10

If available, proof of ownership of the brand or channel.

05
Copiable text

Application and appeal template

FILL IN WITH YOUR OWN INFORMATIONDon't add a password or verification code
Merhaba Destek Ekibi,

[KULLANICI ADI / PROFİL URL’Sİ] hesabının real sahibiyim. Hesabım [TARİH] tarihinde [ÇALINDI/ASKIYA ALINDI/KİLİTLENDİ/KAPATILDI].

Olay özeti:
- İlk fark ettiğim değişiklik: [BİLGİ]
- Önceki e-posta/telefon: [BİLGİ]
- Düzenli kullandığım cihaz ve konum: [BİLGİ]
- Platformun gösterdiği karar veya error: [BİLGİ]

Account ele geçirildiyse yetkisiz etkinlikler bana ait değildir. Karar errorlıysa yeniden incelenmesini; erişim kaybı varsa hesap sahipliğini correctlayabileceğim secure kurtarma stepsnın sunulmasını rica ederim.

Gerekli correctlamayı only platformun resmî akışı üzerinden tamamlamaya hazırım.

Teşekkür ederim.
06
Post access

Security checklist

Change the password of the connected email account and close unrecognized sessions.

Create a unique password and renew the same password for other accounts.

Enable two-factor authentication with the authentication application if possible.

Remove unknown devices, applications, administrators, and team members.

Store backup codes offline and in a location accessible only to the account owner.

Perform malware scans on phone and computer.

Manage administrator, payment, and advertising access in business accounts.

Scam alert

Absolutely don't

  • Do not provide any information to anyone asking for password, SMS code, 2FA code, or backup code.
  • Do not pay those who say “I know a platform employee” or “I will open it from the private panel”.
  • Do not log in to links sent by fake support profiles.
  • Upload your identity document only to the official application or help screen of the platform.
  • Block individuals asking for cryptocurrency, gift cards, or remote access software.
  • Do not trust fake support profiles opened with social media username.
right approach

Verify the application

  • Keep information and dates consistent across all applications.
  • Only use the official platform screen.
  • Keep the case number and e-mails.
  • When access is restored, all security settings are renewed.
07
Internal SEO cluster

Related account recovery guides

Instagram Account HackedIf your Instagram account is hacked, or your email or phone number has been changed, apply the official hacked center, video selfie, and security steps.
Review
Instagram Account SuspendedIf your Instagram account is suspended or disabled, check the login screen, Account Status, appeal, identity, and video selfie steps.
Review
Facebook Account HackedIf your Facebook account has been compromised or your email and phone number have been changed, apply the steps for finding your account and recovering your old device at facebook.com/hacked.
Review
Facebook Account LockedIf your Facebook account is locked, suspended, or disabled, apply the Account Status, security verification, and official appeal steps.
Review
TikTok Account BannedIf your TikTok account has been banned or permanently closed, review the notification, Appeal button, Report a Problem, and age verification steps.
Review
TikTok Account HackedIf your TikTok account has been compromised, apply the password reset, device control, and Report a Problem steps if your email or phone number has been changed.
Review
X Account Has Been SuspendedIf your X or Twitter account is suspended, locked, or restricted, use the verification steps and official suspended account appeal form.
Review
X Account Has Been HackedIf your X or Twitter account has been hacked, changed email and phone, apply password reset, hacked account form, and app controls.
Review
YouTube Channel ClosedIf your YouTube channel has been closed or terminated, apply the official appeal steps in the YouTube Studio review screen and the termination reason.
Review
YouTube Channel StolenIf your YouTube channel has been hijacked, first recover your linked Google account, clean up unauthorized channel changes, and apply the hacked channel support steps.
Review
TikTok Account RecoveryCurrent general TikTok account recovery page.
Review
Ad Account ErrorsGoogle and Meta ad account restrictions are a separate guide.
Review
08
primary sources

Official help documentation of the platform

Instagram HackedFacebook HackedTikTok Account SafetyX Suspended AccountsYouTube Hacked Channel
09
frequently asked questions

Social Media Account Recovery Center about

Will the account be reopened for sure?

No. Official rescue and appeal process can be prepared correctly, but the final decision belongs to the platform.

Should I share my password with the support person?

No. The password, SMS code, 2FA code, and backup code must remain with the account owner only.

Is it beneficial to continuously send the same form?

Generally no. A single, consistent, and substantiated application is more reliable than multiple conflicting applications.

Why is the old device important?

Previously used device, browser, and connection location can provide security signals that support account ownership.

Is your identity or video selfie secure?

Only send if required on the official platform's app, login screen, or help area.

What to do if the account was closed after it was stolen?

Account takeover evidence must be prepared; recovery and policy appeal must be executed as two separate processes.

What can professional support do?

You can determine the official path, arrange the evidence, and prepare the application text; however, you cannot guarantee the platform decision.

EKA SOFTWARE AND INFORMATION SYSTEMS

Let's prepare the account recovery application in a safe and evidence-based manner.

We determine the correct official route, organize the evidence and prepare the application text. We do not require a password or verification code, and we do not guarantee opening an account.

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