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Take a screenshot of the restriction notice
Make sure the UID, nickname, enforcement duration and any error code are visible. Keep the original uncropped image.
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From filing an official request through the restriction screen to account recovery, safe UC purchases and current game modes, this page brings together the essential information players need.
Eka Sunucu is not a partner, authorized representative or ban-removal service of PUBG MOBILE, KRAFTON, Tencent Games, Level Infinite or Proxima Beta. Account reviews and enforcement decisions are made only by the game’s official support teams.
PUBG MOBILE has stated in official notices that accounts confirmed to be cheating have received 10-year sanctions. Its current help center lists illegal programs, abnormal gameplay and modification of application files among the main reasons for restrictions.
The restriction duration is shown in the login notice. A temporary restriction may end automatically when the displayed period expires; if you believe the decision is incorrect, use only official appeal channels. Third parties, sellers and “unban” services cannot remove enforcement from a PUBG account.
Submitting an appeal does not guarantee that the account will be restored. The final decision belongs to PUBG MOBILE security and support teams. No fixed response time is published, so do not trust promises such as “unbanned in 3–7 days”.
Make sure the UID, nickname, enforcement duration and any error code are visible. Keep the original uncropped image.
The official help center recommends filing a request directly with the nickname, UID and screenshot when this button appears on the restriction screen.
In the official Help Center’s “Contact Us” form, provide your email, in-game nickname, operating system and explanation, then attach the relevant files.
Provide clear information and evidence in a single request. Never enter your account password, social media password or verification code in a support message.
Subject: Request for Account Restriction Review - UID: [PLAYER ID] Hello PUBG MOBILE Support Team, UID: [PLAYER ID] Nickname: [IN-GAME NAME] Device model: [DEVICE] Operating system: [ANDROID / IOS] Restriction date: [DATE] I would like to request a review of the restriction applied to my account. I have attached a screenshot of the restriction notice and the relevant account information. Please review the account records and inform me of the decision. Thank you.
If you can access the account, use the customer service area in Settings. If “File a claim” appears on the restriction screen, submit the appeal there.
When submitting a web ticket, provide your email address, PUBG MOBILE nickname, operating system, explanation and relevant attachments.
Open web ticket instructionsThis address is listed as customer support on the official PUBG MOBILE website. The in-game or web support form should remain the first choice.
If you cannot access Facebook, Google or another external login provider, first use that platform’s account recovery tools. PUBG MOBILE cannot overturn restrictions imposed by an external platform.
According to official support, guest account gameplay records may not be recoverable after deleting or reinstalling the game. Link the account to a supported login method.
According to the official help center, when two social accounts are linked and the displayed requirements are met, one can be unlinked in Settings. Log in with the account that will remain linked.
The deletion flow and waiting conditions may vary by version or region. Follow the current in-app deletion process and official privacy policy; do not assume a fixed “7-day” period applies to every account.
The PUBG MOBILE User Agreement prohibits unauthorized emulation, bots, automated control, macros and software that interferes with the game. Using a server or GPU does not change these rules. Eka Sunucu does not provide game-botting or ban-bypass services.
PUBG MOBILE states that unauthorized purchase services and refund abuse can lead to confiscation of game currency, account restrictions and problems for which the player remains responsible.
Availability of modes, maps and events may vary by update version, player level and region. The summary below explains the main gameplay experiences highlighted on the official website.
The core PUBG experience where players land, collect equipment and try to become the final surviving player or team. Ranked and unranked options may vary by version.
Team Deathmatch and similar short matches focus on fast gunfights and respawning. Available Arena content can change with updates.
A separate progression experience in which players collect valuable equipment, manage risk and try to extract safely with their loot.
A creative community mode that lets players combine gameplay devices, scene objects and parameters to create custom maps and rules.
No. Eka Sunucu does not provide support on behalf of PUBG MOBILE, KRAFTON, Tencent Games, Level Infinite or Proxima Beta. This page is an independent informational guide.
Third parties have no authority to remove bans. Only PUBG MOBILE can review a restriction. Do not give account credentials or money to anyone claiming they can unban an account.
Include the UID, in-game nickname, device model, operating system, restriction date and a screenshot of the restriction notice. Keep the request concise, clear and truthful.
No. The review and final decision are made solely by PUBG MOBILE. This page does not guarantee an outcome, response time or ban removal.
According to the official help center, guest account records may not be recoverable after deleting the game or changing devices. Linking the account to a supported login method is important.
No. Core experiences such as Classic, Arena, Metro Royale and World of Wonder exist, but maps, events and available content can change by version and region.
Eka Sunucu does not remove bans, recover accounts or review support tickets on behalf of PUBG. This page exists to direct players to the correct and safe official channels.