Halkali merkez neighborhood fatih st ozgur apt no 46 , Kucukcekmece , Istanbul , 34303 , TR
Automate ticket management with AI Support System, reduce response times by %80 . OpenAI, Google Gemini and Claude 3 With integration, smart responses, automatic summarization and sentiment analysis on a single platform. Gain full control of your business with Multi-Tenant structure and SLA management.
Professional customer support system with 19 main category, 100+ features.
5 unlimited possibilities with different AI provider.
Analyze tickets, create smart responses and Automate customer communication.
Analyze text, images and documents with Google's multimodal AI model. strong and get quick answers.
Reliable AI even on sensitive issues with security and accuracy-focused Claude 3 Generate answers.
Enterprise-level security and compliance with Microsoft Azure infrastructure. GDPR and KVKK compliant AI solution.
Free models like Llama 3, Mistral running on your own server. Data privacy and zero API cost.
Track all AI uses. Model-based cost analysis, usage reports and budget control.
Our system is built on pure PHP (Pure PHP) using modern MVC architecture. Framework It has no dependencies, thus consumes server resources at a minimum level and provides maximum performance. provides.
For server requirements Web Hosting or high for performance Virtual Server (VDS) our packages you can review. The system requires an SSL certificate (SSL Certificate You can see the details on our page).
Turkey (Turkish)
Germany (German)
Worldwide (English)
<?php
// Yapay Zeka Structurelandırması
return [
'ai_provider' => 'openai', // openai, gemini, claude, ollama
'openai' => [
'api_key' => 'sk-proj-...',
'model' => 'gpt-4-turbo-preview',
'max_tokens' => 2048
],
'database' => [
'host' => 'localhost',
'name' => 'ai_support_db',
'user' => 'db_user',
'pass' => 'secure_password',
'charset' => 'utf8mb4'
],
// Mail Sunucu Settings
'mail' => [
'driver' => 'smtp',
'host' => 'mail.ekasunucu.com',
'port' => 587,
'encryption' => 'tls'
]
];
?>Technical and general questions about the AI Support System.
Our software works API based. Add your OpenAI, Google Gemini or Anthropic API keys to the system. you must enter. The use of these services is billed to you. However, our system Running on your own server thanks to "Ollama" integration free local artificial intelligence models (Llama 3, Mistral etc. also supports.
Minimum requirements: PHP 8.1+, MySQL 5.7+ or MariaDB 10.4+, Apache/Nginx web server. For standard use, shared hosting packages are sufficient. However, heavy use and if you are going to run local AI models (Ollama), VDS or Physical server is recommended.
When you log in to the system as Super Admin, you can create an unlimited number of "Companies". every company's specific database area (logical separation), users, departments and There are settings. A company can never see the data of another company. Thanks to this feature, the software You can rent it as "Support Service" to your customers.
Our software %100 Open Source It is delivered as. There are no encrypted or license files. You have full access to all PHP, JavaScript and CSS files. You can customize the system as you wish and add new modules with your own developers.
You can complete the integration by entering your SMTP information (Host, Port, User, Pass) from the management panel. you can provide. System; when a new ticket is opened, a response is received, or the SLA expires Sends automatic e-mail.
Response and resolution times according to priority levels (Low, Normal, High, Critical) you can define. Warning notifications are sent before the SLA expires. When time is exceeded Escalation is made and managers are notified. All SLA statistics follow from reports can be done.
Yes! When software is purchased free installation support We offer. Additionally, free updates and technical support are available for 6 months. Server for installation All you have to do is share your information.
Yes, full integration with external systems (CRM, ERP, E-commerce, etc.) with REST API and Webhook support you can provide. API key management, rate limiting and detailed permission system are available. Creating, updating, listing tickets and receiving notifications can be done via API.
Yes! The interface is completely responsive design. All functions via mobile browser you can access. Operators can answer tickets even on the go, customers can can create a support request from their devices.
Bachelor's degree single domain Applies to. However, thanks to the Multi-Tenant feature, a single You can create unlimited companies/sub-customers in the installation. Using for a second domain If you want, you need to purchase additional license.
Increase your productivity by %80 with the AI Support System. One-time payment, lifetime use and Get it now with 6 months free update support.